Get In Touch
Contact us for appraisals, house clearances and more!
01752 525626
07922 922568
info@hcpauctions.net
Lamellion, Liskeard
Cornwall PL14 4JT
Frequently Asked Questions
To register, simply click the “My account“ menu item then enter your email address and hit the “Register” button. An email will be sent from which you can create a password and enter various details.
You must be 18 years or older, provide accurate contact details, and agree to our Terms & Conditions.
Once your account is created, you can start bidding or using the Buy It Now function.
In some cases, we may ask for additional verification such as proof of identity or address—particularly for high-value bidding, selling, or for legal compliance (including anti-money-laundering checks).
You will be contacted if further verification is needed.
Each auction listing runs for a set duration.
You can place bids at any time while the auction is active.
The highest bid at the end of the auction wins, provided the reserve price (if any) is met.
Bids are legally binding, so only bid if you intend to complete the purchase.
If you don’t want to wait for the auction to end, there is generally a buy-it-now option available for most items.
Some items include a Buy It Now price.
This allows you to purchase the item immediately at the stated fixed price, without waiting for the auction to end.
Using Buy It Now creates a binding sale, so make sure you have confirmed shipping availability and costs beforehand.
Yes. Many items can be collected directly from our premises.
If collection is available, it will be stated in the listing.
You must arrange a collection time and provide proof of purchase upon arrival.
At the time of writing, no, but we are hoping to add this facility in the future.
Once implemented, you will be able to register as a seller, but you must comply with all listing rules, accuracy requirements, and applicable UK laws.
Some items may require approval before being listed.
Until this functionality is added, please contact us and we can list your item for you and handle shipping etc.
A reserve price is the minimum price a seller is willing to accept.
If bidding does not reach this amount, the item will not be sold.
This means that even if you are the highest bidder, you will not win the auction unless the reserve price has been met.
In short – generally no.
Bids are legally binding and cannot be withdrawn except in exceptional circumstances (e.g. a clear listing error).
Make sure you fully understand the item and shipping arrangements before placing a bid.
Payment methods vary depending on the listing but typically include:
Credit/debit cards
Approved online payment services
Paypal
Payment must be completed promptly after winning an auction or using Buy It Now.
If no shipping information is shown, that means shipping is not guaranteed.
You must contact us to confirm whether:
Shipping is available, and the cost of shipping.
Failure to check does not allow cancellation of a bid or purchase.
All auction items must be described items honestly and accurately.
However, buyers are responsible for reading the full description and examining all photos.
If you need more information, contact us before bidding.
If your item arrives damaged, contact us immediately and retain all packaging materials.
Most shipments include insurance, and claims may need to be processed through the courier.
If there any futher questions you may have please contact us.
Call or email using the details above