Shipping Details

HCP Auctions (South West) Ltd
United Kingdom
Last updated: 20/11/2025

1. Introduction

This Shipping Details page explains how shipping, delivery, and collection are handled for all items purchased through HCP Auctions (South West) Ltd, whether won at auction or bought using the Buy It Now option.

These terms apply to all users unless a listing expressly states otherwise.

2. General Shipping Overview

2.1 Each individual listing will state whether:

  • Shipping is available for that item;
  • A fixed shipping cost is provided;
  • The item is collection only; or
  • A bespoke shipping quote must be obtained.

2.2 Unless stated otherwise, shipping charges are not included in the hammer price or Buy It Now price.

2.3 Shipping arrangements may vary depending on item size, weight, fragility, and destination.

3. When No Shipping Quote Is Provided

3.1 If a listing does not display a shipping cost or indicate that shipping is available, the buyer must contact HCP Auctions (South West) Ltd before placing a bid or using Buy It Now to:

  • Confirm if shipping is offered, and
  • Obtain an accurate shipping quote where necessary.

3.2 By bidding or purchasing without checking, the buyer accepts that:

  • Shipping may not be available, or
  • The cost may vary based on courier charges, insurance, packaging, and handling.

3.3 A failure to check shipping availability beforehand does not give the buyer the right to cancel a bid, refuse payment, or withdraw from a completed sale.

4. UK Shipping

4.1 Where UK shipping is available, the cost provided in the listing (or supplied on request) will include:

  • Courier fees;
  • Packaging materials;
  • Labour and handling time;
  • Shipping insurance (where applicable).

4.2 Dispatch is usually made using reputable carriers such as Royal Mail, Parcelforce, DPD, UPS, DHL, or specialist couriers, depending on the nature of the item.

4.3 Dispatch times may vary. Standard dispatch is usually within a reasonable time window after receipt of cleared payment, unless the listing states otherwise.

5. International / Overseas Buyers

5.1 International shipping may not be available for all items.

5.2 If you are located outside the UK, it is your responsibility to check before bidding or purchasing:

  • Whether international postage is available;
  • What the shipping cost will be;
  • Whether any additional services (such as enhanced insurance) are required.

5.3 International shipping costs may include:

  • Courier charges;
  • Packaging materials;
  • Labour;
  • Insurance (if available for the destination country).

5.4 All international buyers are solely responsible for:

  • Import duties;
  • Customs taxes;
  • Border inspection fees;
  • Delivery delays caused by customs procedures;
  • Compliance with import restrictions.

5.5 Not checking these requirements before bidding or purchasing does not justify non-payment or cancellation.

6. Packaging and Handling

6.1 All items are packed to a reasonable, industry-standard level to ensure safe transit.
6.2 Shipping charges include:

  • Packaging materials;
  • Protective wrapping;
  • Labour and handling time;
  • Any additional costs involved in preparing the item for safe dispatch.

6.3 Larger or fragile items may require additional protective packaging or specialist courier services. These may incur higher costs.

7. Insurance

7.1 Shipping insurance (where available) is included in the quoted shipping cost unless stated otherwise.
7.2 Insurance may vary depending on carrier and destination.
7.3 Insurance covers the item up to the level supported by the courier’s terms; it does not provide unlimited coverage.

8. Collection in Person

8.1 Where collection is available or required, this will be clearly stated in the listing.
8.2 Buyers must book a collection appointment and bring proof of purchase and identification.
8.3 Responsibility for the item transfers to the buyer immediately upon collection.

9. Delivery Issues, Damage or Loss

9.1 Risk passes to the buyer once the item has been delivered to the address provided or collected from the courier.
9.2 If an item arrives damaged, the buyer must notify us promptly and retain all packaging for investigation.
9.3 Claims for loss or damage may require cooperation with courier investigations and may be subject to insurance conditions.

10. Incorrect Delivery Information

10.1 Buyers are responsible for providing complete and accurate delivery addresses at checkout.
10.2 HCP Auctions (South West) Ltd is not liable for delays, non-delivery, or additional charges resulting from incorrect address information.

11. Items Sold by Third-Party Sellers

11.1 Some listings may be offered by third-party sellers using our platform.
11.2 Shipping arrangements for these items may be handled directly by the seller.
11.3 Any shipping cost displayed or provided is based on the seller’s own arrangements and may differ from our standard shipping processes.

12. Shipping Restrictions

Certain items cannot be shipped due to legal, safety, or courier restrictions, including (but not limited to):

  • Hazardous materials;
  • Restricted goods;
  • Oversized or overweight items;
  • Items prohibited by destination-country import rules.

Any known restrictions will be stated within the listing.

13. Contact for Shipping Enquiries

If you require clarification, need a custom quote, or wish to confirm shipping availability, please contact:

HCP Auctions (South West) Ltd
info@hcpauctions.net
01752 525626

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